Stephen Moreno answers his phone, always responsive, and guides you through the entire process. He has face time with clients and guided step by step. Working in the sameiIndustry, I relate to many of the similar dynamics. Stephen is very calm and confident through the process. Great attribute for 1st time home buyers! He assures it will be taken care of and he makes sure it is! Also, very good communication throughout the transaction with weekly updates to the agent and the buyer. Communication is a key factor!